TALENT HUB
Sales Associate
Retail
SALES ASSOCIATE
Welcome to our Academy Onboard Talent Hub, we will take you through everything you need to know about becoming a Sales Associate in the cruise industry.
On this page, we will guide you through the 4 steps you need to know before proceeding further: the role description, the requirements, our unique support and finally how to apply.
STEP 1 - THE JOB ROLE
What is a Sales Associate?
Retail Sales — A sales associate works onboard cruise ships as a sales expert. You will be responsible for introducing a variety of brands to cruise ship guests and work hard to close sales. You have a hunger and passion for successful sales (and have previous metrics to prove this success!)
Storytelling/Communication — As the guest’s typical first point of contact in our retail stores on board, you will have an outgoing, enthusiastic personality matched with clear communication skills to help them find what they are looking for. White-glove, personable service is a must and you have mastered the art of hospitality required for excellent customer service skills.
Collaboration — Onboard Sales Associates and Management work together to close sales and achieve company targets. You will have a sterling reputation for working well with others in a large team setting and know how to utilize everyone’s strengths to make sure every guest has a satisfactory experience while in our stores.
Inventory Management - You will be involved in ensuring that stores onboard are well stocked and well managed, in accordance with company policies. This will involve merchandising, inventories, receiving deliveries, stock counts and transfers.
What Experience is Needed?
· Successful sales experience in retail required, preferably in the duty-free retail sector
· Current/former cruise ship sales experience highly preferred
· Fluency in English required, any at least one other additional spoken language!
What Makes You Perfect for this Role?
Strong communication skills
High levels of approachability & empathy
Genuine curiousity and positivity
Why do we love this opportunity?
· Competitive base pay + commission potential
· Opportunity to travel the world and form relationships with crew members and guests from numerous different countries - expand your mind while also expanding your bank account!
· Work with an outstanding senior and executive leadership team that will coach you, offering both shoreside and onboard support!
STEP 2 - THE REQUIREMENTS
Getting onboard a cruise ship for the first time is a little bit complicated and as such you need to be prepared for the steps you will need to take before you can start working. Be mindful of these and prepared for what is required. It can take 3-6 months to get onboard, and for those candidates who use us, we will help, guide and support you all the way until you step onboard.
Before you embark for the first time you will need to go through 5 stages to get you onboard, which we will guide you through as part of your application process with us:
Application (this part)
Interview and Assessment with us first, then client afterwards
Medical
Visa Application
Pre-employment HR certification including:
Police clearance certificate
STCW training
HR paperwork
STEP 3 - OUR UNIQUE SUPPORT
Are you ready for ship life? Do you know what lies ahead? We want to support you uniquely to prepare you. To do this we would like to share with you as much information as we can so you can begin your onboarding process. Firstly, at the bottom of this page, you will the most frequently asked questions, and also a unique podcast telling you all about this specific role and giving you some honest understanding of what lies ahead. More importantly, we have over 50 free training courses for you to help you understand all aspects of ship life, guidance and skills. To join our Academy for free, and to find the courses that are most relevant to your job role:
STEP 4 - TIME TO APPLY
So, you have seen the job description, you have learnt about the requirements and you understand the support that is available from us.
Now, it is time for you to apply for the role. To do this you will need to complete the application form and upload your current CV in PDF format only.
NB. If you want some help on ensuring your CV is well written, you can join our CV workshop, available in our E-Academy.
BEING A SALES ASSOCIATE
PODCAST>>
