ONBOARD JOBS
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Talent Hub
Luxury Client Advisor
Are you ready to step onboard?
Job Role | LUXURY CLIENT ADVISOR |
Department | |
Job Type | FIXED TERM CONTRACT |
Cabin | Shared |
Salary | From $1,800 pcm + commission |
Commission | High Potential |
Welcome to our Academy Onboard Talent Hub, we will take you through everything you need to know about becoming a Luxury Client Advisor in the cruise industry.
On this page, we will guide you through the 4 steps you need to know before proceeding further: the role description, the requirements, our unique support and finally how to apply.
ACADEMY CEO INTRODUCTION:
If you have impeccable skills in luxury clienteling, high-end sales, professional trust and great rapport, then Luxury Client Advisor will be a perfect role for you. Working across a highly select number of ultra-luxury cruise lines, you will work with some truly artisanal truly luxury brands by delivering memorable guest experiences across a number of cruises. Expect a good base salary along with strong commission potential to showcase your excellent luxury retail skills.
Trust us with your journey
Step 1 - The Job Role
Job Purpose
The Luxury Client Advisor acts as a brand ambassador, trusted guide, and boutique specialist for guests exploring the assigned luxury brand(s) onboard. This role focuses on delivering a personalised, guest-experience-led retail journey, requiring exceptional relationship management, product expertise, and discretion with discerning international guests, while upholding the brand's standards of craftsmanship and service excellence at every interaction.
Key Responsibilities
Guest Experience & Sales
Welcome every guest and deliver the best possible client experience, discovering each guest's needs and guiding them through the brand.
Consistently achieve or exceed individual and team sales objectives, taking accountability for results.
Support guests through the full purchasing journey across the brand's product offering.
Advanced Clienteling & Relationship Management
Build, maintain, and actively enrich a personalised client book using CRM tools provided.
Proactively invite returning and VIP guests to onboard events, private viewings, and category showcases.
Identify milestone occasions for top-tier guests and propose products that mark anniversaries, achievements, or significant life events.
Capture and maintain accurate guest data to personalise future interactions and follow-up.
Brand & Product Expertise
Master the brand and develop in-depth product, heritage and history knowledge.
Articulate brand heritage and craftsmanship milestones to build emotional value around each product.
Able to host and participate in unique enrichment experiences.
Advise guests on general trends in fashion, luxury and the specific brand's world.
Security & Operational Standards
Adhere to strict security protocols regarding the handling, displaying, and transferring of high-value merchandise on and off the shop floor.
Participate in daily counting, stock control and reconciliation procedures to ensure zero shrinkage.
Observe legal and brand requirements regarding high-value transactions and guest identity verification where applicable.
Contribute to the visual display of products in line with brand visual merchandising standards.
Teamwork & Presentation
Give your best in teamwork, contributing to a positive working environment and the overall goals of the boutique.
Support and present at VIP appointments, exclusive events, and brand activations, including guest-facing talks where required.
Respect brand standards in terms of grooming and behaviour.
Follow all company policies and procedures.
Requirements
Professional Experience |
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Skills & Attributes |
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IT / Equipment | Proficiency in computers, including good knowledge of Excel. Comfortable using CRM software and standard retail POS/office equipment. |
Language | Strong verbal and written communication skills in English (minimum B2; C1 preferred for shipboard deployment). Additional languages are advantageous, particularly for one of our clients. |
Non-Negotiables
Must be at least 21 years old.
Able to live and work onboard for contract lengths as required, including extended sea time.
Able to physically participate in shipboard safety and emergency life-saving drills.
Able to stand for extended periods as required.
Availability to work a flexible schedule, including weekends, based on business needs.
Proficient English reading, writing, and speaking skills.
Step 2 - Requirements
Before you start an amazing adventure on the oceans and growing your career, it is important to know that getting onboard a cruise ship for the first time is a little bit complicated. As such, you need to be fully prepared for the steps you will need to take before you can start working.
It can take 3-6 months to get onboard, and for those candidates who use us to find a job onboard, we will help, guide and support you all the way until you embark safely.
Before you step onto the gangway and into your first cruise ship you will need to go through 6 main stages to get there, which we will guide you through as part of your application process with us.
Application (this part)
Interview and Assessment (with us first, then with client afterwards)
Medical (between $300 - 600)
C1/D Visa Application (typically around $180 - reimbursed onboard)
Pre-employment HR certification including:
Police clearance certificate
STCW training (between $100 basic - $800 comprehensive)
HR paperwork
Travel arrangements (cost depends on operator)
We have a comprehensive guide to answer all the key questions which we think you need to know about the requirements to getting onboard for the first time:
The Academy team is here to support you at every step of your journey onboard. We know the industry, we know the people and we know the expectations.
Step 3 - Our Unique Support
Are you ready for ship life?
Do you know what lies ahead?
We want to support you uniquely to prepare you.
To do this we would like to share with you as much information as we can so you can begin your onboarding process. Firstly, at the bottom of this page, you will find a link to our department overview page that tells you a lot more about the specific department,
Then we have a unique podcast for you to listen to telling you all about this specific role and giving you some honest understanding of what lies ahead. Right at the bottom of the page, we have further useful links to our Cruise Blog, our FAQ's. And most importantly, we have over 50 free training courses for you to really help you understand all aspects of ship life, guidance and skills. To join our Academy for free, and to find the courses that are most relevant to your job role:
Step 4 - Time to Apply
So, you have seen the job description, you have learnt about the requirements and you understand the support that is available from us.
Now, it is time for you to apply for the role. To do this we would like you to complete 3 tasks:
CV: Ensure that your CV is up to date and saved in PDF format to be uploaded
Video: Record a 1-2 minute portrait-format personal profile video introduction to help us get to know you as a person, your personality, energy and passion beyond your CV.
Here are a few tips to help you create a great video:
Keep it brief. Your video should be around 1 minute and no longer than 2 minutes in length.
Be yourself. This is your chance to let your personality shine! We want to see your genuine energy and a positive attitude.
Showcase your experience. Tell us about yourself and your previous roles. Highlight experiences that align with the position you're applying for, specifically focusing on skills like luxury sales, presentation, and building strong relationships.
Bring the energy. Speak confidently and with enthusiasm. We'll be looking for your ability to connect with people, much like you would during a destination talk or a conversation with a guest during a Q&A..
When you have finished recording and are happy with your work, make sure that your video is in a standard format (usual video file for a mobile phone) and upload it to YouTube Shorts or Loom (you can set the video to 'unlisted' if you want it to remain private). Once you have uploaded it, copy the link to the video as you will need to paste this onto the application form, once you have uploaded your CV.
Application Form: Complete the rest of our application form with requested additional details / understanding not shown on your CV.
Once you have done your research, listened to our podcast and feel ready to move forward, all you need to do is click on the 'Apply For Job' button below on the right.
When you click on this button, you will need to upload your CV, upload your video and answer a few questions.
NB. If you want some help on ensuring your CV is well written, you can join our CV workshop, available in our E-Academy.
Luxury Client Advisor
PODCAST
FURTHER RESOURCES
