ONBOARD JOBS
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Talent Hub
Shopping Concierge
Are you ready to step onboard?
Job Role | SHOPPING CONCIERGE |
Department | |
Job Type | FIXED TERM CONTRACT |
Cabin | Shared |
Salary | To be discussed at interview |
Commission | Uncapped commission potential |
Welcome to our Academy Onboard Talent Hub, we will take you through everything you need to know about becoming a Shopping Concierge in the cruise industry.
On this page, we will guide you through the 4 steps you need to know before proceeding further: the role description, the requirements, our unique support and finally how to apply.
ACADEMY CEO INTRODUCTION:
If you are a natural communicator, confident and charasmatic, then Shopping Concierge will be your dream job. You will need to be ready to showcase your skills through the application process and prepare a number of videos showcasing your 'star quality'!
Trust us with your journey
Step 1 - The Job Role
We are looking for experienced and dynamic Shopping Concierges for one of the major cruise retail operators to join them on board multiple major cruise lines!
Be the go-to for:
· Luxury Sales — As THE onboard shopping expert, you will be like a celebrity! You will promote a variety of high-end luxury retail brands and educate cruise ship guests on how to buy them. And of course, you will help your guests commemorate their life’s most important moments and shop for their dream pieces!
· Storytelling/Presentations — You will take part in all kinds of events onboard the ship to promote luxury shopping. You will host shows and seminars that educate the guests on the endless array of luxury brands at their fingertips!
· Media & Marketing Management — You will have your own channel on the stateroom TV, where the guests will get to know you and learn about the incredible opportunities that await them. You will also work with teams shoreside and onboard to film a variety of content that will help build your brand and promote to the guests!
Qualifications:
· Successful sales experience required (luxury diamond and gemstone sales experience highly preferred)
· Professional acting and/or theatrical background HIGHLY sought after
· Current/former cruise ship crew members a bonus, especially in a presentation or stage role! (auctioneers, singers/dancers, performers, etc.)
· Fluency in English required, any additional spoken languages are a bonus!
· Soft skills: confidence, credibility, approachability
Why we love this opportunity:
· Competitive base pay + uncapped commission potential, as well as extensive training and onboard perks!
· Opportunity to travel the world and form relationships with crew members and guests from numerous different countries - expand your mind while also expanding your bank account!
· Work with an outstanding senior and executive leadership team that will coach you, offering both shoreside and onboard support!
Note: this is an independent contractor position that requires willingness and ability to accept 6-month rotational contracts at sea.
Step 2 - Requirements
Before you start an amazing adventure on the oceans and growing your career, it is important to know that getting onboard a cruise ship for the first time is a little bit complicated. As such, you need to be fully prepared for the steps you will need to take before you can start working.
It can take 3-6 months to get onboard, and for those candidates who use us to find a job onboard, we will help, guide and support you all the way until you embark safely.
Before you step onto the gangway and into your first cruise ship you will need to go through 6 main stages to get there, which we will guide you through as part of your application process with us.
Application (this part)
Interview and Assessment (with us first, then with client afterwards)
Medical (between $300 - 600)
C1/D Visa Application (typically around $180 - reimbursed onboard)
Pre-employment HR certification including:
Police clearance certificate
STCW training (between $100 basic - $800 comprehensive)
HR paperwork
Travel arrangements (cost depends on operator)
We have a comprehensive guide to answer all the key questions which we think you need to know about the requirements to getting onboard for the first time:
The Academy team is here to support you at every step of your journey onboard. We know the industry, we know the people and we know the expectations.
Step 3 - Our Unique Support
Are you ready for ship life?
Do you know what lies ahead?
We want to support you uniquely to prepare you.
To do this we would like to share with you as much information as we can so you can begin your onboarding process. Firstly, at the bottom of this page, you will find a link to our department overview page that tells you a lot more about the specific department,
Then we have a unique podcast for you to listen to telling you all about this specific role and giving you some honest understanding of what lies ahead. Right at the bottom of the page, we have further useful links to our Cruise Blog, our FAQ's. And most importantly, we have over 50 free training courses for you to really help you understand all aspects of ship life, guidance and skills. To join our Academy for free, and to find the courses that are most relevant to your job role:
Step 4 - Time to Apply
So, you have seen the job description, you have learnt about the requirements and you understand the support that is available from us.
Now, it is time for you to apply for the role. To do this we would like you to complete 3 tasks:
CV: Ensure that your CV is up to date and saved in PDF format to be uploaded
Video: Record a 1-2 minute portrait-format personal profile video introduction to help us get to know you as a person, your personality, energy and passion beyond your CV.
Here are a few tips to help you create a great video:
Keep it brief. Your video should be around 1 minute and no longer than 2 minutes in length.
Be yourself. This is your chance to let your personality shine! We want to see your genuine energy and a positive attitude.
Showcase your experience. Tell us about yourself and your previous roles. Highlight experiences that align with the position you're applying for, specifically focusing on skills like luxury sales, presentation, and building strong relationships.
Bring the energy. Speak confidently and with enthusiasm. We'll be looking for your ability to connect with people, much like you would during a destination talk or a conversation with a guest during a Q&A..
When you have finished recording and are happy with your work, make sure that your video is in a standard format (usual video file for a mobile phone) and upload it to YouTube Shorts or Loom (you can set the video to 'unlisted' if you want it to remain private). Once you have uploaded it, copy the link to the video as you will need to paste this onto the application form, once you have uploaded your CV.
Application Form: Complete the rest of our application form with requested additional details / understanding not shown on your CV.
Once you have done your research, listened to our podcast and feel ready to move forward, all you need to do is click on the 'Apply For Job' button below on the right.
When you click on this button, you will need to upload your CV, upload your video and answer a few questions.
NB. If you want some help on ensuring your CV is well written, you can join our CV workshop, available in our E-Academy.
Shopping Concierge
PODCAST
FURTHER RESOURCES
